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Please take a note that you are about to post a public review about Bob's Discount Furniture, LLC. corporate office on CorporateOffice.com. This review will be public, so please do not post any of your personal information on this website. If you would like to contact the corporate offices of Bob's Discount Furniture, LLC., please use their contact information such as their phone number, website, and address listed above to contact them. However, sometimes staff from Bob's Discount Furniture, LLC. headquarters do read the reviews on this website.


I am not on here just to report my complaint and go away. There are 862 other similar complaints. Does anyone here want to do a store stand out with me? I am in MA, even if we can get even 1/4 of us to connect and we can hold signs in front of a store or several stores. These complaints don't bother Bobs, it does no damage and most people come on these after they have been had and it's too late. E-mail if interested **.


Tracy of Southwick, MA on April 12, 2017Satisfaction RatingI bought a couch set in August 2015. All leather and the Goof Proof plan. The leather on the seat is short so it exposes the cloth. Bob's won't repair it as they are saying it is normal wear and tear. But it's not, the leather is too short. The Rep today said that is expected after 1.5 years of couch life and that the cushions shrink. What??? Yup that's what she says. But then if the cushion shrinks would that not actually help the leather shortage? Anyway a hole exists now on the exposed cloth. Goof Proof won't pay because they said it is caused by the manufacture defect that Bob says does not exist. And because I did not witness the hole being made they will not fix it. Yup!!!I am not on here just to report my complaint and go away. There are 862 other similar complaints. Does anyone here want to do a store stand out with me? I am in MA, even if we can get even 1/4 of us to connect and we can hold signs in front of a store or several stores. These complaints don't bother Bobs, it does no damage and most people come on these after they have been had and it's too late. E-mail if interested **.Helpful?YesNo


I bought a couch set in August 2015. All leather and the Goof Proof plan. The leather on the seat is short so it exposes the cloth. Bob's won't repair it as they are saying it is normal wear and tear. But it's not, the leather is too short. The Rep today said that is expected after 1.5 years of couch life and that the cushions shrink. What??? Yup that's what she says. But then if the cushion shrinks would that not actually help the leather shortage? Anyway a hole exists now on the exposed cloth. Goof Proof won't pay because they said it is caused by the manufacture defect that Bob says does not exist. And because I did not witness the hole being made they will not fix it. Yup!!!I am not on here just to report my complaint and go away. There are 862 other similar complaints. Does anyone here want to do a store stand out with me? I am in MA, even if we can get even 1/4 of us to connect and we can hold signs in front of a store or several stores. These complaints don't bother Bobs, it does no damage and most people come on these after they have been had and it's too late. E-mail if interested **.Helpful?YesNo


I bought a couch set in August 2015. All leather and the Goof Proof plan. The leather on the seat is short so it exposes the cloth. Bob's won't repair it as they are saying it is normal wear and tear. But it's not, the leather is too short. The Rep today said that is expected after 1.5 years of couch life and that the cushions shrink. What??? Yup that's what she says. But then if the cushion shrinks would that not actually help the leather shortage? Anyway a hole exists now on the exposed cloth. Goof Proof won't pay because they said it is caused by the manufacture defect that Bob says does not exist. And because I did not witness the hole being made they will not fix it. Yup!!!I am not on here just to report my complaint and go away. There are 862 other similar complaints. Does anyone here want to do a store stand out with me? I am in MA, even if we can get even 1/4 of us to connect and we can hold signs in front of a store or several stores. These complaints don't bother Bobs, it does no damage and most people come on these after they have been had and it's too late. E-mail if interested **.


Talesha of Monroeville, PA on March 29, 2017Satisfaction RatingI purchased a 6-piece bedroom set from Bob's Discount Furniture (Monroeville, PA) on 3.2.17. My order was PAID IN FULL--in cash--on the day of purchase. I was advised at the time that my furniture would not be available until 3.22.17, so I scheduled delivery for that date. On 3.17.17, Debbie, from the Monroeville store, called to say that they didn't have all of my pieces in stock. We rescheduled delivery for 3.28.17 as it was paramount that I receive the furniture in one delivery. However, when the delivery truck arrived this morning, I was still missing 2 pieces and 1 of the delivered pieces was damaged. Mind you, I received 3 telephone calls and 2 texts messages since last Thursday confirming delivery, but not ONE phone call advising of the missing furniture. (This indicates a willful intent to deceive as Bob's: 1. knew that all of my furniture was to be delivered together; 2. knew they didn't have all the pieces; 3. called to confirm delivery; 4. yet never advised of the missing furniture.) I called customer care after the delivery service left, and they agreed to replace the damaged piece and bring the missing pieces on Thursday 3.30.17. However, I was advised that I would have to confirm my requested delivery time directly with the store as well as request any type of credits or refunds for the inconvenience from the store as well. I went to the Monroeville location at 10AM and was greeted by Erich, the Manager, who advised that errors happen and there is nothing he can do about it. I was then advised by the other manager, Tiffany, that she could not guarantee my delivery time nor issue any credits for my inconvenience. At that point, Erich advised that he will refund the whole order and that I would get my money back when the merchandise was retrieved. HOWEVER, Bob's is refusing to schedule a pick up to retrieve the merchandise. The delivery service is more than willing to come get it, but the pick up has to be confirmed by customer service. Customer service is refusing to confirm the pick up with the delivery service, the store, and myself. The last service rep that I spoke with, Jaime, said that the request was "put in" for Thursday but he doesn't have a time, they won't confirm a time, and there is no one in the company that will confirm the date or time or resolve this matter other than the vague information that he provided. So, basically, I am to just wait and hope someone shows up and once they do, Bob's will 'consider' giving me my money back. I have been trying to resolve this matter with Bob's since 7AM. Thirteen hours later and I have no resolution, no money, and incomplete/defective furniture. (Yet, they did have the nerve to call with an automated survey asking how satisfied I was with today's delivery.) Bob's has had my payment in full for almost 30 days. Bob's did not deliver my furniture as promised, in good condition, or within a reasonable time frame. Bob's will not commit to retrieving the defect merchandise or refunding my money. IT ALL SOUNDS LIKE FRAUD AND THEFT TO ME! Don't do business with Bob's Discount Furniture. Their prices are low because they keep your money without giving you the goods.Helpful?YesNo


I purchased a 6-piece bedroom set from Bob's Discount Furniture (Monroeville, PA) on 3.2.17. My order was PAID IN FULL--in cash--on the day of purchase. I was advised at the time that my furniture would not be available until 3.22.17, so I scheduled delivery for that date. On 3.17.17, Debbie, from the Monroeville store, called to say that they didn't have all of my pieces in stock. We rescheduled delivery for 3.28.17 as it was paramount that I receive the furniture in one delivery. However, when the delivery truck arrived this morning, I was still missing 2 pieces and 1 of the delivered pieces was damaged. Mind you, I received 3 telephone calls and 2 texts messages since last Thursday confirming delivery, but not ONE phone call advising of the missing furniture. (This indicates a willful intent to deceive as Bob's: 1. knew that all of my furniture was to be delivered together; 2. knew they didn't have all the pieces; 3. called to confirm delivery; 4. yet never advised of the missing furniture.) I called customer care after the delivery service left, and they agreed to replace the damaged piece and bring the missing pieces on Thursday 3.30.17. However, I was advised that I would have to confirm my requested delivery time directly with the store as well as request any type of credits or refunds for the inconvenience from the store as well. I went to the Monroeville location at 10AM and was greeted by Erich, the Manager, who advised that errors happen and there is nothing he can do about it. I was then advised by the other manager, Tiffany, that she could not guarantee my delivery time nor issue any credits for my inconvenience. At that point, Erich advised that he will refund the whole order and that I would get my money back when the merchandise was retrieved. HOWEVER, Bob's is refusing to schedule a pick up to retrieve the merchandise. The delivery service is more than willing to come get it, but the pick up has to be confirmed by customer service. Customer service is refusing to confirm the pick up with the delivery service, the store, and myself. The last service rep that I spoke with, Jaime, said that the request was "put in" for Thursday but he doesn't have a time, they won't confirm a time, and there is no one in the company that will confirm the date or time or resolve this matter other than the vague information that he provided. So, basically, I am to just wait and hope someone shows up and once they do, Bob's will 'consider' giving me my money back. I have been trying to resolve this matter with Bob's since 7AM. Thirteen hours later and I have no resolution, no money, and incomplete/defective furniture. (Yet, they did have the nerve to call with an automated survey asking how satisfied I was with today's delivery.) Bob's has had my payment in full for almost 30 days. Bob's did not deliver my furniture as promised, in good condition, or within a reasonable time frame. Bob's will not commit to retrieving the defect merchandise or refunding my money. IT ALL SOUNDS LIKE FRAUD AND THEFT TO ME! Don't do business with Bob's Discount Furniture. Their prices are low because they keep your money without giving you the goods.Helpful?YesNo